Service Desk Officer

4 weeks ago


Brisbane, Queensland, Australia Talent International Full time
Job Summary

The Service Desk Officer will provide technical support to customers by receiving, logging, resolving, and escalating service requests and incidents in a fast and efficient manner. The role requires strong analytical and problem-solving skills to resolve requests at point of call, or allocate requests based on resolver group availability and escalate as necessary.

Key Responsibilities

• Provide technical support to customers via phone, email, or in-person
• Analyze and resolve requests to maximize resolution at point of call
• Allocate requests based on resolver group availability and escalate as necessary
• Manage queues and prioritize tasks to meet service level agreements
• Collaborate with internal teams to resolve complex issues

Requirements

• Completed a Microsoft or CompTIA Certification, or have demonstrated experience in Information Technology or related disciplines
• Demonstrated experience in working in an IT Support Function and providing subject matter expertise
• Knowledge of Service Desk system and IT Tools
• Demonstrated knowledge and experience in resolving problems with PC systems, peripherals, desktop operating systems, and common desktop application products

Working Arrangements

This role is based in Mackay with 2 days work from home. The successful candidate will be required to work in a fast-paced environment and provide excellent customer service skills.

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