Data-Driven Customer Experience Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeAutomation Full time $90,000 - $108,000
Customer Engagement Specialist

We're looking for a Customer Engagement Specialist to join our team and play a key role in enhancing customer relationships through smart marketing automations.

  • Main Responsibilities:
  • Design and optimise automated campaigns that guide customers through personalised lifecycle touchpoints.
  • Translate marketing and customer segment strategies into actionable programs that deepen engagement and increase retention.
  • Contribute to the mapping of customer journeys, identifying friction points, and using automation to deliver seamless digital experiences.
  • Collaborate cross-functionally with internal teams to ensure loyalty and automation programs are aligned and integrated.
  • Owning Creative Direction: Ensure loyalty and automation content is clear, compelling and aligned with brand standards and values.
  • Measuring What Matters: Monitor performance metrics like open rates, retention and customer lifetime value, sharing insights, tracking ROI and making data-driven recommendations for optimisation.

About You:

  • Tertiary qualified in Marketing, Communications, Digital Media or a related field.
  • 2–3 year's experience in loyalty, CRM, automations and/or digital marketing, ideally in a fast-paced or collaborative environment.
  • Proven experience in designing and executing automated customer journeys across email, SMS and digital channels.
  • Strong understanding of customer segmentation, personalisation and lifecycle marketing principles.
  • Understanding of data privacy regulations.
  • Exceptional organisational and communication skills, with the ability to manage multiple priorities and deadlines.

What We Offer:

  • Be part of a proudly Australian business with a strong reputation and values-driven culture.
  • Work alongside a supportive and skilled team passionate about innovation, creativity and customer experience.
  • Get hands-on experience with leading marketing automation and digital platforms as part of a broader digital transformation roadmap.
  • Flexible hybrid working arrangements and genuine commitment to work-life balance.
  • Opportunities for learning, development and long-term career growth.

  • Data-Driven Customer Experience Lead

    2 weeks ago

    Melbourne, Victoria, Australia beBeeMartech Full time $150,000 - $170,000

    Unlock Data-Driven Customer Experiences">We're seeking a Product Owner to lead the development of our data platform, driving strategic use of marketing technology to deliver personalized customer experiences.">Key Responsibilities:Manage the product backlog and roadmap for Adobe Campaign and AJO initiatives.Collaborate with marketing, data, and technology...

  • Data-Driven Insights Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDataDriven Full time $90,000 - $120,000

    Job Title: Data-Driven Insights SpecialistWe are seeking a talented Data-Driven Insights Specialist to join our team. As a key member of the organization, you will be responsible for developing and executing insights strategies, driving performance measurement and business objective definition through user behavior understanding.About the Role:This role...

  • Data-Driven Commercial Insights Specialist

    3 hours ago

    Melbourne, Victoria, Australia beBeeAnalyst Full time $90,000 - $120,000

    Commercial Performance SpecialistIn this newly created role, you will bridge the gap between marketing activity and commercial performance. Reporting directly to the GM – Marketing, you will have a unique opportunity to shape how we measure, analyze, and optimize marketing initiatives.Working across traditional and digital channels, loyalty programs,...

  • Customer Experience Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $55,000 - $70,000

    Customer Experience SpecialistWe are seeking a skilled Customer Experience Specialist to join our team. In this role, you will be responsible for designing and managing customer feedback programs that drive business growth and improvement.Key Responsibilities:Design and develop customer feedback surveys and questionnaires.Analyze and report on customer...

  • Data Driven Insights Expert

    1 hour ago

    Melbourne, Victoria, Australia beBeeDataDriven Full time NZ$90,000

    Unlock Insights with AIWe are seeking a skilled Consumer Insights AI Specialist to enhance our data-driven consumer research capabilities.This role involves experimenting with data, leveraging AI, and pushing the boundaries of consumer research. You will be part of a team of product and research specialists working to refine and innovate our AI-driven...

  • Data-Driven Marketing Strategist

    1 day ago

    Melbourne, Victoria, Australia beBeeAutomation Full time $100,000 - $120,000

    Marketing Automation Specialist">Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning.Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.About the Role:We are seeking a Marketing...

  • Data-Driven Marketing Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeMarketer Full time $90,000 - $120,000

    Mid-Level Marketing PositionThis is a role that involves driving smarter engagement, digital delivery, and marketing effectiveness across the organization.The successful candidate will empower stakeholders to make informed decisions by leveraging data insights and building trust in the marketing ecosystem.Support reporting across platforms such as Marketo,...

  • Data-Driven HR Insights Specialist

    22 hours ago

    Melbourne, Victoria, Australia beBeeHumanResources Full time

    Transforming Careers with Data-Driven Insights">The role of the HR Operations and Reporting Specialist is to deliver high-quality data analysis, reporting, and insights that support strategic and operational decision-making across people processes. This position plays a critical part in ensuring data integrity, analyzing labor costs, monitoring, and...

  • Data Driven Innovator

    1 hour ago

    Melbourne, Victoria, Australia beBeeInsights Full time $90,000

    Unlock Consumer Insights with AI ExpertiseWe're seeking a highly skilled professional to join our team as a Consumer Insights AI Specialist. This role is perfect for someone who has a passion for experimenting with data, using AI, and pushing the boundaries of consumer research.About UsOur mission is to revolutionize consumer testing by making it a place...

  • Data-Driven Decision Analyst

    2 weeks ago

    Melbourne, Victoria, Australia beBeeDataDriven Full time $90,000 - $120,000

    Job OverviewAs a data-driven Insights Specialist, you will play a key role in shaping the future of decision making across the organization. This position requires a collaborative approach, working closely with stakeholders to design and deliver meaningful insights that inform business decisions.