Intake and Engagement Specialist

2 days ago

Melbourne, Victoria, Australia beBeeConsultant Full time $90,000 - $110,000
Job Title: Intake And Engagement Consultant

 

We are seeking a highly skilled and passionate professional to join our Client Support Unit as an Intake and Engagement Consultant. In this role, you will play a crucial part in supporting our clients and their support networks to access Minda services through their NDIS plans.

 

Key Responsibilities:
  • Develop positive relationships with clients, their support networks & external stakeholders to ensure an outstanding customer experience and satisfaction.
  • Be a point of contact for stakeholders and provide day-to-day administrative support and advice.
  • Assist clients and their support networks with understanding the variety of services Minda can deliver under their NDIS Plan that meet the client's goals.
  • Build relationships within community groups and facilitate information sessions including attending expos and community events to promote Minda.
  • Creation of Service Agreements for new and existing clients, outlining all services and associated costs.
  • Completion of client risk assessments and commencing support plans to align with individual needs
  • Creating, maintaining and monitoring client files, ensuring an understanding of review dates and variations to Service Agreements are made as needed.
  • Engaging with the organisation and service delivery areas to ensure understanding of capacity to deliver services and provide updates on request for services.

 

Requirements:
  • Minimum 2 years' experience in a similar role within a Human Services organisation.
  • Tertiary Qualifications in Business, Disability or similar.
  • Able to develop and maintain positive relationships with internal and external stakeholders.
  • Experience working with people with disabilities and their support networks, carers or advocates.
  • Good understanding of the NDIS, experience with NDIS MyPlace portal and working in an NDIS organisation.
  • Strong administration and organisation skills with a keen eye for detail.

 

What We Offer:
  • A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support.
  • Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits.
  • A supportive, highly skilled, and collaborative team environment.
  • Flexibility for work life balance and independence.
  • Car parking and café facilities, on the gorgeous Brighton site located by the beach.

 

Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you.

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