Instrument Maintenance Specialist

1 day ago

Melbourne, Victoria, Australia beBeeLaboratory Full time $90,000 - $120,000

**Job Title:** Field Service Engineer

**Job Summary:** As a Field Service Engineer, you will be the technical face of our company. You will be responsible for installing, commissioning, maintaining and repairing laboratory instruments.

**Key Responsibilities:

  • Deliver on-site instrument setup, IQ/OQ, operator training, and hand-over documentation.
  • Plan and perform scheduled preventive maintenance, troubleshoot faults, implement repairs, verify performance to factory specs.
  • Provide phone/email triage, user refresher training, escalate complex issues, coordinate loan instruments & spare parts.
  • Maintain accurate service cases in CRM; manage boot stock and local inventory.
  • Feedback recurring issues to product specialists and supplier TAC teams. Contribute to service knowledge base; mentor junior engineer/techs.

**Qualifications & Experience:**
A degree, diploma, or trade certification in Electronics, Mechatronics, Biomedical, Analytical Chemistry, or similar field is required.
3-5 years' experience in field service or depot repair on laboratory/analytical instruments or medical devices is also necessary.

**Required Skills:**
Customer-centric communication – ability to translate technical findings into clear actions for scientists and procurement teams.
Time and priority management – juggle installations, break-fix calls, and admin without compromising quality.
Analytical thinking – systematic problem-solving, root-cause analysis, data-driven decisions.
Team ethos – collaborate with sales, applications, and logistics. Positive mindset and constructive team member.

**Benefits:

  • Competitive base salary
  • Performance bonus
  • Car allowance
  • Laptop, phone, toolkit, and expense card supplied
  • Structured onboarding, OEM factory training, and ongoing professional development plan

**Work Environment:

  • Ability to lift/manoeuvre up to 20kg unassisted
  • Regular use of PPE (lab coat, safety glasses, gloves) in PC2 & PC3 level laboratory environments and cleanrooms
  • Frequent driving; occasional work outside core hours to minimize laboratory downtime

**Travel Commitment:** Approximate domestic travel commitment: 30%

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