IT Infrastructure Specialist

3 days ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $100,000 - $110,000

This role is with a leading organization.

Job Overview

A prominent client requires an IT Infrastructure Specialist to join their busy team supporting multiple systems. The IT Infrastructure Specialist will oversee and manage day-to-day operations to ensure all systems, support activities, and products are maintained.

The ideal candidate will have a broad understanding of server systems, Linux commands, or network administration. They should also have experience in incident, problem, and change management.

The successful IT Infrastructure Specialist will be able to handle complex incident management, coordinate with internal teams and external vendors, and analyze operational data to identify trends and areas for improvement.

  • Handle complex incident management
  • Monitor and manage day-to-day service operations to ensure the smooth functioning of systems and processes
  • Coordinate with internal teams and external vendors to manage service requests and ensure adherence to Service Level Agreements (SLAs)
  • Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes
  • Develop and maintain operational procedures to enhance efficiency and minimize service disruptions
  • Collaborate with technical teams to address product-related service issues and recommend improvements
  • Conduct root cause analysis for recurring incidents and work with problem management to implement solutions
  • Ensure documentation is up to date for all operational processes, incidents, and service management workflows

Required Skills & Experience:

  • A minimum 2 - 3 years' experience in an IT Infrastructure Specialist role
  • Experience in either Network, Linux, or Application/System support
  • Must have dealt directly with external customers delivering to SLAs
  • Broad understanding of server systems, Linux commands, or network administration
  • Incident, problem, and change management

We offer competitive benefits and a dynamic work environment.

This opportunity aligns with our strategic goals and objectives.

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