Customer Service Representative

1 day ago


Brisbane, Queensland, Australia Equifax, Inc. Full time
Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our Brisbane-based contact centre team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service via phone, email, and chat, assisting customers with their background check and screening processes.

Key Responsibilities:

  • Deliver excellent customer service via phone, email, and chat
  • Guide customers through the background check and screening process
  • Respond to client and consumer queries in a timely manner
  • Handle complaints in a highly professional manner
  • Ensure compliance with privacy and security guidelines

Requirements:

  • Some experience in customer-facing roles
  • Demonstrated ability to solve customer problems
  • Attention to detail and problem-solving skills
  • Ability to work efficiently in a team-oriented environment

What We Offer:

  • Full training provided
  • Opportunities for career progression
  • Great company benefits

About Us:

We are Equifax, Inc., a leading provider of information solutions and services. Our team is dedicated to delivering exceptional customer service and supporting our customers in achieving their goals.



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