Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our Brisbane-based contact centre team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service via phone, email, and chat, assisting customers with their background check and screening processes.
Key Responsibilities:
- Deliver excellent customer service via phone, email, and chat
- Guide customers through the background check and screening process
- Respond to client and consumer queries in a timely manner
- Handle complaints in a highly professional manner
- Ensure compliance with privacy and security guidelines
Requirements:
- Some experience in customer-facing roles
- Demonstrated ability to solve customer problems
- Attention to detail and problem-solving skills
- Ability to work efficiently in a team-oriented environment
What We Offer:
- Full training provided
- Opportunities for career progression
- Great company benefits
About Us:
We are Equifax, Inc., a leading provider of information solutions and services. Our team is dedicated to delivering exceptional customer service and supporting our customers in achieving their goals.
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