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Customer Service Representative

2 months ago

Brisbane, Queensland, Australia Equifax, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Brisbane-based contact centre. As a key member of our team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service Delivery: Provide timely and effective support to customers via phone, email, and chat, ensuring their queries are resolved to their satisfaction.
  • Background Check and Screening: Guide customers through the background check and screening process, ensuring compliance with government requirements and regulations.
  • Problem-Solving and Escalation: Respond to customer complaints and concerns in a professional and timely manner, escalating complex issues to senior team members as needed.
  • Product and Service Fulfilment: Ensure the timely and accurate delivery of products and services, adhering to Service Level Agreements (SLAs) and standard processes.
  • Team Collaboration: Work closely with other teams to resolve complex issues and improve overall customer experience.
  • Compliance and Security: Maintain the confidentiality and security of customer data, adhering to privacy and security guidelines.
Requirements
  • Customer Service Experience: Previous experience in customer-facing roles, such as retail, hospitality, or call centres, is beneficial but not essential.
  • Problem-Solving and Communication Skills: Demonstrated ability to solve customer problems and work with customer frustrations, with excellent communication and interpersonal skills.
  • Attention to Detail and Adaptability: Ability to work efficiently in a team-oriented environment, with a strong attention to detail and ability to adapt to changing processes and requirements.
What We Offer

As a Customer Service Representative with Equifax, Inc., you will have the opportunity to work with a diverse team, receive comprehensive training, and develop your skills in a dynamic and supportive environment. We offer a range of benefits, including competitive remuneration, opportunities for career progression, and a positive and inclusive work culture.