IT Support Specialist
7 days ago
Persolkelly, a leading workforce solutions provider in APAC, is seeking skilled IT support experts to join their client based in Townsville. This role involves providing professional 1st and 2nd level technical assistance to ensure seamless IT operations.
Key Responsibilities- Manage all request types (incident, problem, requests) following standard ITIL processes.
- Provide timely and effective troubleshooting and resolution of complex problems.
- Educate customers on technical matters.
- Administer security management processes to safeguard data and assets.
To be successful in this role, you will need:
- A minimum of 3 years' experience in an IT Service Desk or related role.
- Expert knowledge of IT theory, practice, and industry standards particularly relating to IT Service Desk functions.
- Familiarity with ITIL principles, ServiceNow, Microsoft Windows, and management tools.
- Experience working with remote desktop tools, PC hardware and peripherals, software deployment technologies, local and wide area networking technologies, VMWare infrastructure systems, Android and Apple mobile technology, and security-related technologies.
This role offers:
- An opportunity to work with a leading workforce solutions provider.
- A competitive salary estimated at $90,000 - $110,000 per annum.
- The chance to develop your skills and expertise in IT support.
Persolkelly is committed to creating a safe and inclusive environment that values diversity and respects individual styles, backgrounds, and perspectives. We welcome applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from diverse backgrounds.
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