1Lod - Incident Management Commander

**About Northern Trust**:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

**SUMMARY**

This is a strategic senior role, leading the APAC Enterprise Incident Management team. Reporting to the Global Head of Incident Management, the role is designed to safeguard the bank's people, assets, operations, and reputation in the APAC region and, also as part of the global Incident Management strategy.

Responsibilities include: Overseeing incident management programs, ensure compliance with Regulatory and organizational standards, and driving continuous improvement. The position will act as the key liaison for APAC business stakeholders and coordinate with internal (and external) cross functional teams during an incident.

**MAJOR DUTIES**
- Develop and execute Northern Trust's (NT) global incident management strategy for the APAC region and ensure alignment with NT's global objectives.
- Support in the development and implementation of Incident Management policies, tools, programs and frameworks.
- Lead and manage a team of Incident Commanders to appropriately respond and recover from operational and/or technology related incidents.
- Provide strategic recommendations to NT senior leadership for improvements in business continuity and resilience.
- Deputize for the Global Head of Incident Management and represent Northern Trust where required in regional forums, resilience councils and cross-function meetings.
- Act as the regional point of contact for the identification, assessment and management of incidents across the APAC region, ensuring triage, escalation and coordination with the global team.
- Lead Post Incident Reviews (where applicable) and ensuring any lessons learned are shared appropriately and any resulting remedial improvement actions are tracked to closure.
- Oversee training programs for regional teams to ensure readiness and compliance.
- Collaborate with business units to assess risks, and design effective response plans.
- Ensure adherence to local, regional and international regulatory requirements.
- Prepare and present detailed incident reports, risk assessments, and performance metrics to senior forums / executives.

**KNOWLEDGE/SKILLS**
- Knowledge of crisis management, disaster, and business recovery and continuity management in a financial or corporate environment.
- Experience Supporting the implementation of projects and working with cross-functional teams.
- Working knowledge of technologies relevant to responsibilities.
- Strong understanding of data analytics and related tools including Power BI
- Strong collaboration, communication and presentation skills
- Ability to drive to execution
- Applies knowledge of key business drivers and the factors that maximize department performance

**EXPERIENCE**
- 12-14 years of related experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.

**Working with Us**:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

**Reasonable accommodation**

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Job ID R136085
- ABOUT COMPANY
- Northern Trust Company
- Melbourne, Australia

22000 Employees Private Banking / Wealth Management