Hospitality Service Coordinator
1 week ago
Pullman Adelaide, a five-star hotel, is seeking a skilled Hospitality Service Coordinator to join our Front Office team.
Key Responsibilities- Provide exceptional customer service to guests during check-in, check-out, and throughout their stay.
- Maintain accurate guest and hotel accounts, ensuring timely posting of charges.
- Implement strict security procedures for credit and cash transactions, accounting processes, and confidential guest information.
- Facilitate communication between guests and hotel departments through verbal and written channels.
- Operate the switchboard and messaging system efficiently, handling calls promptly and professionally.
- A minimum of 1 year's experience in a Front Office Reception role, preferably in a hotel or resort environment.
- Professional telephone manner and excellent customer service skills.
- Exceptional communication, interpersonal, and time management skills.
- A friendly and positive attitude with a strong work ethic.
- Excellent grooming and presentation standards.
- Proficient computer skills, including Word, Excel, PMS, and Outlook.
The estimated annual salary for this position is $55,000 - $65,000 AUD. Additional benefits include:
- All Heartsist Employee Benefit Card, offering discounted rates at Accor properties worldwide.
- Learning programs through the 'Learn Your Way' Academy platforms and ongoing training opportunities.
- The opportunity to develop your skills and grow within the property and across the world.
- A laundered uniform and a supportive working environment.
Pullman Adelaide represents one of Accor's most exciting brands, with a strong history of impressing the local market. Our five-star hotel features premium facilities, including a gym, swimming pool, sauna, car park, and two kitchens.
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