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Customer Service Delivery Supervisor

2 months ago

Sydney, New South Wales, Australia CEVA Logistics Full time

Job Summary

The Service Delivery Supervisor role at CEVA Logistics is a challenging and rewarding opportunity to lead a team of Storepersons and provide effective customer support services to a major telecommunications customer.

Key Responsibilities

  • Coach and develop your team to deliver exceptional customer service and operational excellence.
  • Act as an escalation point for customer queries, orders, and returns, ensuring timely and accurate resolution.
  • Investigate and resolve issues related to damaged, lost, or missing items, and support customer communication throughout the process.
  • Manage daily order volumes to ensure timely completion in a safe and secure manner.

Requirements

  • Direct or relatable experience supervising a customer service support team, preferably in logistics and supply chain.
  • Excellent communication, stakeholder management, customer service, and influencing skills.
  • Sound problem-solving capability, commercial acumen, and ability to extract insights from data.
  • Intermediate experience with MS Office applications and ability to learn new systems and technologies.

What We Offer

  • A challenging and rewarding work environment with competitive compensation.
  • A range of employee benefits to support your wellbeing, work-life balance, and professional development.
  • Opportunities for growth and development through secondment, internal mobility, and training programs.

CEVA Logistics' Diversity Statement

We are committed to diversity and inclusion, and welcome applications from all qualified candidates. We believe that a diverse and inclusive workplace is essential to our business success.