Operations Manager
7 days ago
Operations Supervisor Role
InvoCare is a leading provider of funeral services in Australia, New Zealand, and Singapore. We are seeking an experienced Operations Supervisor to join our team.
The Operations Supervisor will be responsible for leading a team of funeral professionals in providing exceptional service to families in their time of need. This role requires strong leadership and communication skills, as well as the ability to coordinate and administer funeral teams, provide funeral supplies and vehicles, and maintain company assets.
Key Responsibilities:
- Coordinate funeral teams to ensure services are delivered in accordance with InvoCare policies and quality standards.
- Be a role model for acceptable behaviors and standards, demonstrating a 'can do' approach to internal customers.
- Ensure internal systems, processes, and policies are updated and adhered to.
- Comply with risk management, quality, and health, safety, environment management systems, including statutory obligations to maintain high levels of customer satisfaction.
- Identify and develop opportunities to provide exceptional service to customers, with a continuous improvement and innovation in service ethos.
Requirements:
- Management/operational experience in a service-driven organization observing high safety standards.
- Strong people leadership and ability to articulate clearly and positively.
- Proven ability to move between strategy and operational execution.
- Track record in managing business process and change initiatives within an organization.
- Demonstrated experience in developing and maintaining relationships.
- Current Unrestricted Drivers' Licence.
Benefits:
- Reward and recognition programs.
- Tailored induction and training programs.
- Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
- Networking opportunities across the business and with peers.
- Birthday and paid parental leave.
- Free access Employee Assist Program.
- Annual family day social events.
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