Workplace Incident Manager

1 week ago

Wollongong, New South Wales, Australia beBeeWorkplace Full time $66,112 - $73,785

Job Title: Workplace Incident Management Specialist

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  • Manage workplace enquiries and incident reports efficiently, delivering high-quality customer service by providing accurate information and ensuring incidents are addressed promptly and effectively.
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About the Role: This role is pivotal in providing objective and responsive support for incident notifications and escalation. The successful candidate will serve as the critical first point of contact, building trust with callers through efficient registration and processing of incident details.

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Key Responsibilities:

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  1. ">

  2. Manage a high volume of incident reports or customer enquiries, ensuring each report is accurately processed and appropriately escalated.

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  3. Provide accurate information to callers, addressing their concerns promptly and professionally.

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  4. Educate clients on workplace safety protocols and procedures to prevent future incidents.

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  5. Develop and maintain effective relationships with stakeholders to ensure seamless communication and collaboration.

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Requirements:

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  • Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

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  • A Working with Children Check is required for this position.

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  • Ability to work collaboratively as part of a team to achieve common goals.

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  • Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.

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  • Highly organized and able to prioritize tasks effectively to meet deadlines.

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What We Offer:

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  • A dynamic and supportive work environment that fosters growth and development.

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  • Ongoing training and professional development opportunities to enhance your skills and knowledge.

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  • A range of flexible working options to balance work and personal life.

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How to Apply: To be considered for this exciting opportunity, please submit your application, including your current resume and a cover letter outlining your experience and qualifications.

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