Housekeeping Operations Coordinator

Accor is a world leader in the hospitality industry, present in over 110 countries.

The group has a diversified portfolio of brands that cater to various customer needs, including luxury and high-end offers, mid-range and economic options, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces.

With more than 65 million members benefiting from the group's complete loyalty program, ALL - Accor Live Limitless, the company offers an extensive range of services to its customers.

• Prepare detailed reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required
• Assist the Head of Department with the productivity, motivation and development of all line Team Members within the Housekeeping department
• Be accountable to the Head of Department for maintaining the department's efficiency, ensuring all tasks are completed according to the company standards
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved while considering visa conditions and working rights
• Assist in the recruitment and selection of Team Members for the department, when required
• Organise skill training for housekeeping team members in conjunction with the Talent and Culture
• Implement strategies to increase the department's productivity and morale in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained according to health and safety regulations
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• Assist in controlling of all housekeeping team member uniforms, ensuring adequate supplies are available
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Executive Housekeeper is informed
• Recommend strategies to improve Guest comfort and experience
• Daily check and maintain team members grooming standards
• Liaise closely with the Front Office Manager and the Maintenance Manager to ensure a quick change over of rooms
• Liaises with outside contractors with regard to laundry and cleaning material services in the absence of the Executive Housekeeper
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development appraisals for housekeeping team members
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure
• Ensure all team members (and self) handle all amenities, chemicals and equipment according to specific instructions and health & safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required