Housekeeping Operations Manager

We are seeking a highly motivated and organized individual to lead our housekeeping team.

This is an excellent opportunity for someone who enjoys motivating and developing others, ensuring exceptional service standards in our hotels.

• The successful candidate will be responsible for preparing morning reports, coordinating work activities, and conducting daily departmental meetings to brief team members on activities and discuss any issues relevant to the shift.
• They will also assist the Head of Department with productivity, motivation, and development of all line team members within the housekeeping department.
• Additionally, they will be required to coordinate work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to company standards.

• Prepare morning reports showing occupied, vacant, check-outs, and out-of-order rooms for the Housekeeping Department.
• Assist the Head of Department with productivity, motivation, and development of all line Team Members within the Housekeeping department.
• Coordinate work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to company standards.
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Provide a complete and accurate handover between shifts, communicating any requirements for subsequent shifts.
• Assist in preparing housekeeping rosters, ensuring an optimum number of Team Members is achieved within budgetary guidelines and understanding visa conditions and working rights.
• Organize skill training for housekeeping team members in conjunction with Talent and Culture.
• Implement strategies to increase productivity and morale within the department in conjunction with the Head of Department.
• Communicate with all departments in the property to ensure smooth workflow.
• Prepare accurate reports as required by the Head of Department.
• Conduct regular checks of all areas of the property to ensure facilities are being cleaned and maintained according to Work Health and Safety regulations.
• Assist in controlling all housekeeping inventory, including chemicals, linen, and supplies.
• Assist in controlling all housekeeping team member uniforms, ensuring adequate supplies are available.
• React professionally and in a timely manner to guest complaints, ensuring follow-up is completed and the Executive Housekeeper is informed.
• Recommend strategies to improve Guest comfort and experience.
• Daily check and maintain team members' grooming standards.
• Liaise closely with the Front Office Manager and Maintenance Manager/department to ensure quick changeovers of rooms.
• Liaise with outside contractors regarding laundry and cleaning material services in the absence of the Executive Housekeeper.
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required.
• Conduct timely performance development appraisals for housekeeping team members.
• Assist guests with all enquiries and complaints, providing accurate information about property facilities and features.
• Be trusted to follow correct procedures for lost property items and ensure housekeeping team members are aware of procedure.
• Ensure all team members (and self) handle all amenities, chemicals, and equipment according to specific instructions and Workplace Health & Safety standards.
• Ensure all Team Members are fully trained in property fire and emergency procedures and all fire wardens attend training as required.