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Animal Welfare Services Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeLeadership Full time $60,000 - $80,000

We are seeking a dedicated Service Delivery Team Leader to drive the success of our Cranbourne team.

About the Role

This is a hands-on leadership position that combines passion for animal welfare with proven skills in team management, reporting, and conflict resolution.

  • Lead and motivate the Service Delivery Team to deliver high-quality services
  • Ensure compliance with legislation and regulations
  • Oversee animal movements in/out of the shelter
  • Represent our values and mission
  • Handle escalated customer enquiries and support busy areas
  • Respond to feedback and monitor customer satisfaction trends
  • Liaise with external stakeholders
  • Provide mentorship and support team development
  • Manage after-hours animal transport calls
  • Coordinate fleet maintenance
About You

You will have hands-on experience in an animal welfare environment, combined with exceptional leadership and management skills. You will maintain a customer-focused mindset and look for ways to improve service standards.

  • Demonstrated experience in a customer-facing leadership role, including ability to manage escalations.
  • Strong leadership and management skills, including ability to encourage team performance.
  • Conflict management skills, including ability to work with people to resolve differences.
  • Decision making skills, including ability to determine a course of action.
  • Coaching and mentoring skills, including ability to help others improve knowledge and skills.