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Ecommerce Operations Specialist

2 months ago


Homebush, Victoria, Australia people2people Full time
About the Role

We are seeking an experienced Ecommerce Operations Specialist to join our team at people2people. As a key member of our Accounts Receivable department, you will be responsible for managing the company's service agents' Ecommerce Operations ledgers, collections, reconciliations, and credits.

Key Responsibilities
  • Manage Direct to Consumer (D2C) transactions on Ecommerce & online related accounts with their corresponding Payment Gateways.
  • AR management: Manage BPO (Outsourced IBM team) team to allocate the daily settlement fund from the Payment Gateway providers.
  • Daily ledger review on Ecommerce account and associated Payment Gateway accounts to identify abnormal posting.
  • Provide System and testing support for all online portal projects. Working with various internal and external stakeholders, e.g. Process Innovation, Ecommerce, business units, regional and HQ teams.
About You
  • Experience in an ecommerce business unit (preferable FMCG).
  • Advanced reconciliation experience.
  • Backend System experience (SAP, Hybris, Payment gateway).
What's in it for you?
  • Generous discount on company products.
  • Access to discounts and special promotions with retail partners.
  • Access to wellbeing platform.
  • Heavily discounted gym membership.
  • Onsite parking.