Client Engagement Specialist
7 days ago
We are seeking a highly skilled and customer-focused Client Engagement Consultant to join our team at Big Fat Smile Group Ltd.
As a key member of our Client Engagement Team, you will be responsible for providing exceptional customer service to families and other stakeholders, ensuring a positive experience from initial enquiry through to the end of their enrolment.
Key Responsibilities- Provide timely and effective support to families and staff regarding Child Care Enrolments, Fees and Government Rebates.
- Administer and manage family accounts, payment processing, and follow up of overdue accounts.
- Provide basic training, advice, and technical support to staff and families on the correct use of enrolment and attendance software.
- Work collaboratively with Centre Directors and staff to ensure seamless service delivery.
- Participate in achieving the objectives of the Portfolio Business Plan and Organisational Strategic Plan.
As a valued member of our team, you will have the opportunity to make a real difference in the lives of children and families in our community.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
Our organisation is committed to excellence in service delivery, and we are seeking a candidate who shares our values and is passionate about providing exceptional customer service.
How to ApplyIf you are a motivated and customer-focused individual who is passionate about making a difference, please submit your application, including a copy of your resume and a cover letter outlining your suitability for the role.
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