Hospitality Service Representative

1 week ago

Noosa, Queensland, Australia Accor Apartments & Realty Full time

Position Overview

As a Guest Service Agent, you will be the welcoming face that sets the tone for our guests' experiences. Your role is crucial in delivering outstanding hospitality from the moment guests arrive until their departure, ensuring memorable stays.

Key Responsibilities

  • Provide exceptional hospitality, ensuring every guest feels valued and appreciated throughout their stay.
  • Communicate effectively with guests and team members to foster a collaborative environment.
  • Address and resolve guest challenges, turning potential issues into positive experiences.
  • Promote hotel facilities and services through a comprehensive understanding of our offerings.
  • Share local insights and recommendations, enhancing guests' experiences with your knowledge of the area.
  • Manage reservations and guest accounts with accuracy and professionalism.

Required Skills and Qualifications

  • Creative approach to exceeding customer service expectations.
  • Able to work collaboratively in a team setting while also thriving independently.
  • Strong multitasking abilities and capacity to perform well under pressure, supported by excellent organizational skills.
  • Effective written and verbal communication skills.
  • Experience in hotel front desk operations is advantageous.
  • Willingness to work a flexible schedule, including nights, weekends, and holidays.

Benefits

  • Access to discounts on accommodations and dining worldwide through the ALL Heartist Membership.
  • Family and friends discounts on various services and events.
  • Participation in the Accor Live Limitless (ALL) Loyalty Program, earning rewards on stays.
  • Opportunities for professional development through industry-leading training platforms.
  • Networking possibilities with over 300,000 hospitality professionals globally.
  • Career growth opportunities within a leading hotel operator with a global presence.

At Accor, we embrace individuality and support your growth, ensuring that your work is meaningful. We are committed to building diverse teams and welcome your unique story.

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