Field Operations Manager

4 weeks ago

Fortitude Valley, Queensland, Australia Service Stream Full time

About the Role

Service Stream's Telecommunications division is seeking a skilled Field Supervisor to work on our Service Excellence contract. As a Field Supervisor, you will be responsible for providing direction and supervision of subcontractors and internal work crews to ensure all field work activity is conducted at each site in a safe and effective manner.

Responsibilities:

  • Provide leadership and direction to assist techs and IWF safely achieve project delivery KPIs and meet customer expectations.
  • Provide subject matter expertise in the construction/maintenance of NBN networks.
  • Liaise closely with NBN field staff and/or middle management - attend meetings, site inspections, etc.
  • Possess a high level of organisation skills to achieve production targets. Be effective with time management and be able to prioritise critical issues.
  • Possess suitable negotiation and communication skills to ensure diplomatic resolution of work-based and stakeholder issues.
  • Demonstrable commercial acumen and understanding of commercial processes.
  • Allocate supervision resources to meet program requirements.
  • Ensure all SLAs/OLAs/KPIs are met.

About You:

  • Previous working experience in Telecommunications Network Construction environment leading NBN and Telstra field operations.
  • Possesses an expert knowledge for the delivery and maintenance of large-scale construction.
  • Understands materials/component identification and supply chain flows across all technologies.
  • Ability in resolving day-to-day operational issues and solving technical problems with a high degree.
  • Has autonomy and independent judgement, and key working relationships with the client's regional teams.

Benefits

  • Company vehicle, laptop, phone provided.
  • Focus on reward & recognition.
  • Supportive team culture.

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