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Senior Relationship Manager

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Melbourne, Victoria, Australia Sportsbet Pty Ltd Full time
{"About Us": "At Sportsbet, we're a global player united behind our purpose to 'Bring Excitement to Life' for our 2 million customers. We do this by over-delivering through our commitment to fun, challenging the status quo and living our values. As part of the Flutter Group, we're a significant contributor to the Australian economy through racing and sporting codes and we are committed to having a positive impact in society by supporting our customers, our communities and our employees. Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools.", "The Role": "Reporting into the Head of Customer Management – VIC, this role is responsible for helping design and implement the Premium strategy that delivers elevated customer satisfaction and increases market share in the premium segment. Leading a team of 5, you will try new approaches to relationship building, customer experience and service whilst responding to team member and customer needs and pain points. With an element of supporting the team with hosting events, you will be a strong people leader with a passion for sport and racing.", "Responsibilities": "
  1. Maintaining effective processes, systems & structures to drive operational effectiveness.
  2. Lead team on continuous improvement across all aspects of relationship management.
  3. A point of escalation for customer issues and feedback.
  4. Support team members with responsible gambling practices of premium customers as well as understanding and complying with all industry regulations and company policies.
  5. Ensure that the performance of the team is monitored & managed effectively through regular feedback and coaching as well as team development through IDPs.
  6. Collaborate & work effectively with teams such as value, customer engagement, risk & trading, customer operations, sustainability & product to drive brilliant customer experiences.
", "The Perks": "
  • 25 days annual leave.
  • Genuine flexible working policy with a $800 work from home office allowance.
  • Weekly concierge service including free massages, manicure/nail appointments – all onsite.
  • Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office.
  • Development budget to send you to conferences, events, courses and other learning opportunities.
  • End of trip facilities with an onsite table tennis and pool table.
  • Access to our Employee Assistance Program and a Circle In membership.
  • Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.
", "What's the Green Tick Feeling?": "It's the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you're thriving when working at Sportsbet. We're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best.", "About The Role": "This role is responsible for helping design and implement the Premium strategy that delivers elevated customer satisfaction and increases market share in the premium segment. Leading a team of 5, you will try new approaches to relationship building, customer experience and service whilst responding to team member and customer needs and pain points. With an element of supporting the team with hosting events, you will be a strong people leader with a passion for sport and racing.", "We're an inclusive employer who welcomes you for who you are, as you are – so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best."}