Customer Relationship Manager

3 days ago

North Lismore, New South Wales, Australia beBeeBanking Full time $90,000 - $115,000
Customer Banking Specialist Role

Our organization is a customer and community-focused network of colleagues who create outstanding experiences that matter.

We deliver seamless banking services for 10 million+ personal and small business customers. Our team works collaboratively to achieve exceptional outcomes for every customer interaction, providing the right referrals for their complex needs.

Key Responsibilities:

  • Establish meaningful connections with customers through engaging conversations
  • Provide support to other branches, requiring travel and collaboration
  • Assist customers in using in-branch technology and digital banking options
  • Conduct comprehensive financial health checks to identify customer needs
  • Proactively engage with customers to build rapport and invite them into the branch for services
  • Adhere to established processes and procedures, including transaction reconciliation and customer financial review
  • Engage with customers at community events and fundraising activities
  • Maintain a safe and healthy work environment for the team

Requirements:

  • Ability to ask insightful questions and find solutions while prioritizing customer satisfaction
  • Passion for delivering service excellence and referring customers to specialist team members
  • Capacity to work effectively in a fast-paced retail environment, focusing on holistic solutions
  • Genuine commitment to customer satisfaction and doing what is right

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