Customer Relationship Manager

2 weeks ago

North Lismore, New South Wales, Australia beBeeCustomer Full time $72,000 - $88,000
Job Description

We are a customer-centric organization dedicated to delivering exceptional experiences that make a real difference in our customers' lives.

Main Responsibilities:
  • Establish strong relationships with customers through engaging conversations and tailored solutions.
  • Collaborate with customers to leverage in-branch technology and digital banking options, enhancing their overall experience.
  • Conduct comprehensive financial assessments to identify areas for improvement and provide personalized recommendations.
  • Promote proactive engagement with customers, fostering trust and encouraging them to visit the branch for appointments or financial health checks.

This role involves working closely with colleagues to deliver outstanding outcomes for every customer interaction. The successful candidate will possess excellent communication skills, a customer-focused mindset, and the ability to work collaboratively as part of a high-performing team.

Key Skills and Qualifications:
  • Demonstrated expertise in asking insightful questions and providing holistic solutions that meet customers' needs.
  • Ability to work independently and refer customers to specialist team members when necessary.
  • Passion for delivering exceptional service and a customer-centric approach.
  • Strong communication and interpersonal skills, with a focus on building rapport with customers and colleagues alike.
Benefits:

As a valued member of our team, you will have access to a range of benefits designed to support your personal and professional growth. These include opportunities for ongoing training and development, a competitive salary and benefits package, and a dynamic work environment that values diversity and inclusion.

About Us:

We are committed to making a positive impact in the communities we serve. Our organization is dedicated to creating a supportive and inclusive environment where employees can thrive and reach their full potential. If you share our values and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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