Customer Service Manager
3 days ago
This is a challenging opportunity to lead a team in delivering exceptional customer service and driving sales administration efficiency.
- The successful candidate will be responsible for managing the end-to-end booking process, ensuring high service standards are maintained.
- They will oversee the team, enhancing efficiency and boosting conversion rates.
- Foster excellent client relationships and implement retention strategies.
- Deliver insightful reporting and performance tracking to drive decision-making.
Requirements:
- 3+ years of experience in customer service, bookings or sales administration leadership.
- Strong organisational, interpersonal and negotiation skills.
- Intermediate proficiency in Microsoft Office and CRM/booking systems.
- A proactive approach to problem-solving and team leadership.
- Experience in transport logistics or education resources sectors.
- Familiarity with contract management and pricing strategies.
- Ability to analyse sales and service performance data for continuous growth.
What We Offer:
- Career Development: Ongoing training opportunities and performance reviews to help you reach your career goals.
- Positive Workplace Culture: A supportive team that believes in a healthy work-life balance and promotes a safe working environment.
- Innovative Environment: A forward-thinking team that values continuous improvement and encourages new ideas.
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