Customer Support Specialist

1 week ago


Collingwood, Victoria, Australia Bank Australia Full time
Customer Support Consultant

Bank Australia is seeking a highly motivated and enthusiastic individual to join our Customer Support and Recoveries Team as a Customer Support Consultant. This is a permanent, full-time opportunity based in Bendigo, Collingwood, or Moe.

The successful candidate will be responsible for assisting customers experiencing financial hardship, identifying and assessing customers who are vulnerable, and managing collections allocation queues to minimize bad debt loss expense.

We offer a competitive salary, 13% super, and a range of benefits to support your physical and mental wellbeing, including 24/7 free counselling and discounted gym memberships.

As a certified B Corp, we're committed to sustainable development and diversity, and we encourage people from different backgrounds to apply.

Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity.

  • Assist customers experiencing financial hardship and identify potential vulnerabilities
  • Manage collections allocation queues to minimize bad debt loss expense
  • Establish personal contact with customers to ensure suitable repayment arrangements are made
  • Report on high-risk or potentially fraudulent accounts
  • Report on accounts requiring ongoing follow-up or potential skips

We're committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.



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