IT Support Specialist

2 weeks ago


Collingwood, Victoria, Australia affix Group Full time
Job Description

A leading provider of health services in Australia, affix Group, is seeking an IT Site Support Coordinator to join their Service Delivery Team.

This team is dedicated to developing a culture and capacity that thrives on collaboration, positivity, and a people-oriented approach. They are customer-obsessed and encourage innovation and continuous improvement.

The Role

No two days will be the same in this exciting role, which will provide exceptional onsite Level 2 support services across hospitals and administrative offices in the Gold Coast, WA, and NT, remotely.

You will work closely with a range of stakeholders, including doctors, office staff, and tradies, and collaborate with Service Desk, Infrastructure, Network, and Application teams to provide efficient support across MDM (iOS and Android), networks (WAN/LAN/Wireless), systems, hardware, and devices.

The role will also involve coordinating projects and working with a range of stakeholders to deliver high-quality support services.

What You Bring To The Role
  • Minimum 3 years of experience in an IT support role, providing Level 2 support.
  • Experience providing support in desktop and server operating systems, network environments, telephony systems, and cloud technologies.
  • Proven experience supporting Windows 10 and Office 2016.
  • Experience in Office 365 highly desired.
  • Experience in WebEx, Zoom, Teams, and other collaboration/video conference technologies.
  • Experience in Imaging and Client Management tools such as SCCM and IP-Based PBX Systems.
  • Experience in AD, including Security and Group Policy configuration.
  • Previous experience in or knowledge of health systems and procedures, highly desirable.
What's In It For You

You'll have the opportunity to work in an industry with purpose, where your contribution enables healthcare providers to deliver high-quality patient care.

This is a collaborative and supportive team that prides itself on its commitment to service excellence, teamwork, and integrity. You'll receive on-the-job support and learning opportunities.

This is a 12-month fixed-term contract, with the possibility of extension, based in the sunny Gold Coast.



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