Technical Support Specialist

6 days ago


Collingwood, Victoria, Australia Grow Talent Full time

Grow Talent is seeking a highly skilled Technical Support Specialist to join a dynamic team. As a Technical Support Specialist, you will play a crucial role in providing exceptional technical support to our valued customers. You will be responsible for installation, troubleshooting, problem resolution, and maintenance of a wide range of Microsoft products and systems.

Key Responsibilities:

  • Provide technical support as part of service delivery provision and project deployment.
  • Install, troubleshoot, and resolve problems related to a diverse range of products and systems.
  • Collaborate with internal and external stakeholders to address customer issues
  • Work to becoming a trusted onsite resource to various businesses

Requirements:

  • Full working rights in Australia
  • Own mode of transport
  • Excellent communication and interpersonal skills, enabling you to establish effective relationships with senior customers and internal teams.
  • Solid experience working within a technical support role, providing support on a broad range of products or systems.
  • Demonstrated ability to diagnose and resolve problems with limited supervision.
  • Strong problem-solving skills with a proactive approach to identifying and resolving issues.
  • Ability to work independently and collaboratively in a fast-paced environment.

What We Offer:

  • $75,000 - $95,000 based on experience
  • Join a supportive and inclusive work environment that encourages professional growth.
  • Work with a variety of clients and technologies
  • Make a meaningful impact by delivering outstanding customer service and enhancing product performance.


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