Executive Leader: Service Delivery

7 days ago

Canberra, ACT, Australia beBeeService Full time $150,000 - $180,000
Key Service Delivery Executive

The successful implementation of contracted managed services to customers requires seamless delivery and operational alignment. The Key Service Delivery Executive oversees this process, ensuring that all service level agreements and performance metrics are met or exceeded for service delivery to customers.

Key Responsibilities:
  • Act as the primary escalation point for customers, guaranteeing accurate and effective delivery of all contracted services and service level agreements.
  • Collaborate with Program, Sales, and Pre-sales teams to ensure effective delivery of additional infrastructure, software, and services.
  • Work closely with Technical Support team and external vendors to provide operational guidance and strategic direction.
  • Manage costs associated with delivering contracted services, working with Program team to manage within approved parameters.

Our ideal candidate will possess excellent communication skills, be able to work independently, and have strong analytical skills.

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