Cruise Team Leader Position

1 week ago

Sydney, New South Wales, Australia beBeeTeamLead Full time $60,000 - $72,000

Role Overview:

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This is a leadership position that requires the ability to motivate and direct a team of professionals in achieving sales targets and delivering exceptional customer service.

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Main Responsibilities:

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  • The ideal candidate will have experience working in a fast-paced environment, with a proven track record of meeting or exceeding sales targets.

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  • They will be responsible for quoting, booking, and invoicing cruise bookings and packages, as well as supporting customers through various communication channels.

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  • The role also involves maintaining accurate product information, identifying opportunities for upselling and cross-selling, and contributing to the development of the team's skills and knowledge.

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Skill and Qualification Requirements:

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  • A minimum of 2 years' experience working in the cruise or travel industry, preferably in a retail or wholesale environment.

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  • The ideal candidate will possess excellent communication and problem-solving skills, as well as the ability to work effectively under pressure.

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  • GDS experience and a strong focus on details are essential requirements for this role.

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  • Candidates should be highly motivated, ambitious, and able to prioritize tasks efficiently to achieve sales targets and deliver exceptional customer service.

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Benefits and Career Development Opportunities:

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  • The company offers a range of benefits, including exclusive staff discounts, corporate health discounts, and mental health support.

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  • Candidates will have opportunities to participate in onboard ship inspections, enjoy exclusive cruise discounts, and develop their skills through training and professional development programs.

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  • The company has a strong commitment to corporate social responsibility, supporting nominated charities through Workplace Giving, volunteering, and fundraising initiatives.

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  • Candidates can expect regular awards nights, social team-building activities, and industry events, as well as a supportive and inclusive company culture.

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Key Performance Indicators:

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  2. Meet or exceed sales targets

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  3. Deliver exceptional customer service

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  4. Maintain accurate product information

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  5. Identify opportunities for upselling and cross-selling

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  6. Contribute to the development of the team's skills and knowledge

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Additional Information:

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This is a leadership position that requires strong leadership skills, a proven track record of achievement, and a passion for delivering exceptional results. The ideal candidate will be a strategic thinker, an effective communicator, and a collaborative leader who can motivate and inspire a team to achieve its goals.

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