Transformational Customer Advocate

4 days ago

Perth, Western Australia beBeeCareer Full time $143,000 - $181,000

Job Title:

Customer Success Account Manager

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About the Role:

We are seeking a skilled Customer Success Account Manager to join our team. In this role, you will be responsible for delivering post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes.

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Key Responsibilities:

  • B uilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models.
  • D evelops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and leads orchestration across internal/external stakeholders.
  • E xpands customer and partner relationships beyond the current Unified Support contract consumers with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
  • I dentifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft.
  • M aps internal roles to customer priorities to action the needs of customers and provides input into customer priorities.
  • H olds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels.
  • I nitiates the gathering of information on the business and Information Technology objectives for customer organizations using partnerships with other account team leaders to identify customer priorities.
  • P artners with Account Team to create a customer success plan and contribute to the shared customer account plan in support of customer objectives specific to the customer's business transformation programs and common to their industry.
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Technical Expertise:

  • Understands, identifies, and aligns Microsoft solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities.
  • Leverages broad foundational industry and technical expertise to enable customer success.
  • I dentifies complex customer scenarios (e.g., Independent Software Vendors [ISV], cross-cloud, partner) and aligns with technical specialists to identify relevant cross-cloud technology solutions.
  • S trengthens Microsoft's position in the customers' cloud technology marketplace against competitors.
  • L everages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
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Career Development:

This is an exciting opportunity to grow your career as a Customer Success Account Manager and make a meaningful impact in the lives of our customers.

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