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Customer Experience Director

2 weeks ago

Townsville, Queensland, Australia Coles Liquor Full time

Leadership Opportunity

We're seeking a talented Store Manager to join our team at Coles Liquor. As a Store Manager, you'll play a critical role in leading our store teams to achieve sales targets and delivering exceptional customer service.

About the Role

This is an exciting opportunity for a results-driven Store Manager to lead our store teams to achieve sales targets and deliver exceptional customer service. The successful candidate will have a proven track record in retail leadership, a passion for liquor products and a commitment to driving business growth.

Main Responsibilities

  • Develop and implement sales strategies to drive business growth and improve customer engagement.
  • Lead store teams to achieve sales targets and provide excellent customer service.
  • Build and maintain relationships with key suppliers and stakeholders.
  • Monitor and control store costs, including labor, inventory and marketing expenses.

Requirements

  • Minimum 3 years' experience in retail management roles, preferably in a liquor environment.
  • Proven track record in driving sales growth and improving customer engagement.
  • Strong communication and interpersonal skills, with the ability to motivate and inspire teams.
  • A strong understanding of liquor products, including spirits, wine and beer.

Benefits

  • Competitive salary and bonus structure.
  • Ongoing training and development opportunities.
  • A fun and supportive work environment.
  • Opportunities for career advancement within the company.