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Customer Experience Representative

2 weeks ago

Townsville, Queensland, Australia ClearCompany Full time

Company Overview:

ClearCompany is committed to delivering exceptional guest experiences. Our mission is to provide quality service that exceeds our guests' expectations.

Salary:

We offer a competitive salary package that reflects your hard work and dedication.

Job Description:

As a Guest Services Agent, you will be the face of ClearCompany, responsible for providing top-notch service to our guests. Your primary duties include:

  • Quality Service: Respond promptly, efficiently, and courteously to guests' requests during check-in, check-out, and throughout their stay.
  • Security Procedures: Maintain strict security protocols with credit and cash transactions, accounting procedures, issue of room keys, and guest confidentiality/privacy.
  • Communication: Facilitate communication between Hotel guests and all Hotel departments both verbally and in writing as required.
  • Sales and Promotions: Utilize every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Required Skills and Qualifications:

To succeed in this role, you must possess excellent communication and interpersonal skills, a strong attention to detail, and the ability to multitask effectively.

Benefits:

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as paid time off and opportunities for professional growth and development.

Others:

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional guest experiences and want to join a dynamic team, please submit your application.