Senior Operational Coordinator

2 days ago

Brisbane, Queensland, Australia beBeeManagement Full time $100,000 - $150,000
Job Title: Senior Operational Coordinator

We are seeking an experienced professional to join our team as a Senior Operational Coordinator. This is a permanent full-time opportunity.

About the Role:

This exciting opportunity has arisen for a dynamic professional to join our management team. Reporting to the Director of Finance and Hospital Support Services, the Senior Operational Coordinator is responsible for providing effective management and direction to all reception and clerical staff to deliver a full suite of administrative support.

Duties will include:

  • Manage all operational aspects of the front office, reception, switchboard, and admissions area within the hospital including active involvement in undertaking daily service requirements within these areas
  • Provide support, assistance and leadership to staff as required
  • Ensure that customer standards of the team are delivered in accordance with required standards
  • Ensure all health fund checks and eligibility checks are done in an accurate and timely manner, adhering strictly to established policies and procedures
  • Ensure efficient document control measures are maintained across the department
  • Ensure that the administrative functions support the clinical functions, and all requests for service are undertaken and met in a timely manner

Requirements:

To succeed in this role, you will have exceptional communication skills both verbally and in writing coupled with the ability to lead, motivate and develop others to achieve results. Your commitment to delivering exceptional customer service in line with our core values will also be key to your success.

You will also demonstrate:

  • Exceptional stakeholder management skills
  • Previous experience in a hospital environment
  • Experience working with patient administration software (preferably Meditech)
  • Knowledge of health fund contracting systems
  • Demonstrated commercial acumen
  • Excellent computer skills (MS Office package)
  • Knowledge of private healthcare systems

Benefits:

This role offers professional development opportunities across our national network, an extensive employee assistance program, and industry discounts across private health insurance, retail services, financial services, and more.

Our hospital offers staff parking, a wide range of in-hospital services, and a range of dining and commercial options in the nearby city centre.

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