Residential Experience Coordinator

3 days ago


Gold Coast, Queensland, Australia Bond University Full time

About the Position

As a Residential Experience Coordinator at Bond University, you will play a pivotal role in enhancing the living and learning environment for our students.

About the Role

This dynamic position involves fostering a sense of community and belonging among our residents, promoting their academic success, and ensuring their overall well-being. You will be responsible for delivering high-quality support services, resolving conflicts, and providing guidance on campus life.

Key Responsibilities

  • Foster a welcoming and inclusive residential environment that promotes social connections and a sense of community among students.
  • Develop and implement initiatives to enhance student engagement, academic performance, and mental health and wellbeing.
  • Provide exceptional customer service, responding promptly to resident inquiries and concerns.
  • Work collaboratively with the Student Success and Wellbeing team to ensure seamless support services and promote a culture of respect and inclusivity.
  • Contribute to creating a safe and supportive living environment by addressing any incidents or issues that may arise.

About the Person

To succeed in this role, you will require:

  • A degree and at least three years of relevant professional experience, preferably in a student-facing or pastoral care role.
  • Demonstrated expertise in Mental Health First Aid and a strong commitment to supporting mental wellbeing.
  • Excellent communication and interpersonal skills for engaging with stakeholders at all levels.
  • Proven leadership abilities and strong problem-solving skills.
  • Background in delivering outstanding customer service.
  • Ability to work under pressure and manage multiple tasks efficiently.
  • First Aid certification and experience in multicultural environments.

This Role Involves Shift Work, Including Weekends, With Standard Hours From 15:00 to 23:00. Flexibility Is Essential As Hours May Change According to Operational Needs.

Salary Details

The salary for this position commences at $80,787.14 per annum, plus 12% superannuation. In addition, the salary will attract applicable shift penalty rates.



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