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2 days ago
This is a highly technical customer support role that requires complex problem-solving and collaboration with teams to resolve Windows commercial device and deployment issues.
About the Job- This position involves investigating and resolving technical problems using troubleshooting tools and best practices.
- You will collaborate with cross-functional teams to deliver excellent customer support and leverage knowledge sharing programs.
- Engage with Microsoft Engineering/Supportability teams to develop automation techniques and diagnostic tools driving product improvements.
- A minimum of 5 years of experience in technical support, consulting, or information technology is required.
- Proficiency in Windows System Administration, Configuration, including basic understanding of registry, Windows activation, setup and upgrade, and security.
- Experience managing Windows Update for Business, proficiency in Windows Setup & Upgrade scenarios, familiarity with Windows Activation processes, BitLocker encryption, and TPM management.
- Understanding of compliance management and policy enforcement, hands-on experience with Microsoft Intune and Azure AD, solid grasp of networking fundamentals relevant to Windows servicing and deployment.
- Competitive health benefits.
- Educational resources and discounts on products and services.
- Generous time off, savings and investment opportunities, and giving programs.
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