Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeClaims Full time $120,000 - $150,000
Claims Leadership Role

We are seeking a motivated and experienced professional to manage a dynamic team of claims management and support personnel. In this role, you will be instrumental in achieving our processing, quality, return to work, and customer service objectives.

The successful candidate will lead and mentor a team of claims professionals to ensure optimal performance and development. They will oversee the processing of workers' compensation claims and ensure compliance with regulations and company policies.

The ideal candidate will have experience within leading teams, case management skills, well-developed problem-solving and decision-making skills, negotiation and influencing skills, knowledge of medical and paramedical terminology and procedures, proven conflict resolution skills, strong written and verbal communication skills, and tertiary or relevant qualifications in health/social services.

This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service, driving business outcomes, and contributing to a positive work environment that promotes teamwork and accountability.

Key Responsibilities:

  • Lead and mentor a team of claims professionals.
  • Oversee the processing of workers' compensation claims.
  • Implement strategies to improve claims processing efficiency and quality.
  • Monitor and analyse claims data to identify trends and areas for improvement.
  • Collaborate with internal and external stakeholders to enhance customer service and support.

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