Administrative Support Specialist
5 days ago
We are seeking an experienced Administrative Assistant to join our team. The successful candidate will be responsible for providing administrative support, including patient booking and theatre/procedure bookings, and ensuring smooth department operations.
Main Responsibilities:
- Understand the complex needs of patients and liaise with healthcare professionals regarding patient arrivals and urgent needs.
- Facilitate accurate and timely patient bookings, considering the complexities of patient care.
- Organize appointment times efficiently and negotiate with departments to minimize hospital visits for patients and families.
- Organize Theatre/procedure bookings efficiently and in a timely manner. Ensure smooth operations by preventing overbooking of clinics.
- Prepare clinics by ensuring accuracy of clinic lists and availability of case notes and documentation.
- Understand the relationships between services.
- Maintain adequate stock of materials and equipment, managing purchasing procedures. Order supplies using online platforms.
- Assist in resolving conflicts and difficulties.
About You:
- Knowledge of medical terminology with familiarity with electronic health records.
- Awareness of confidentiality and data security policies and procedures.
- Previous experience in a typing/administrative role with proficient computer skills.
- Strong communication skills with patients, staff, external agencies, and the public, both face-to-face and over the phone.
- Ability to exercise judgment and respond to unusual circumstances while assisting with inquiries under continuous pressure.
- Capability to work both independently and as part of a team.
- Ability to set priorities, work to deadlines, and perform duties effectively with high accuracy.
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