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Cloud Business Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeCloud Full time $80,000 - $86,000
Cloud Business Expert Role

We are seeking an experienced professional to serve as the cloud business expert and main point of contact for all vendor offerings. This individual will build relationships with assigned customers, develop a proactive business strategy to retain and grow recurring revenue, and enable customers to drive their own customer success strategies.

  • Serves as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings.
  • Builds relationships with assigned customer base, helping with issues and continuing to delight with a positive customer-centric attitude.
  • Develops and executes a proactive and customer-specific business strategy to retain and grow the recurring revenue base within the assigned customer base.
  • Retailers and growers assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
  • Enables assigned customers to drive a customer success strategy within their own business.
Key Responsibilities:
  1. Manages multiple accounts within a territory to aggressively increase adoption, satisfaction, and renewal.
  2. Cultivates strong technical acumen and proven customer engagement history.
  3. Nurtures multi-tiered customer and service provider relationships.
  4. Fosters a team-oriented environment through excellent interpersonal skills.
  5. Traveling up to 25% of the time to engage with customers and stakeholders.
About Us:

Ingram Micro empowers partners to accelerate digital business success through its hyperscale platform technology, infinite ecosystem of cloud solutions, and go-to-market support and resources.