Customer Experience Champion

5 days ago

Tasmania, Australia beBeeCustomerService Full time $62,000 - $83,000
Customer Service Coordinator

As a key member of our team, you will play a vital role in ensuring seamless and positive experiences for our customers. Your exceptional communication skills and attention to detail will help address customer inquiries, resolve issues, and coordinate with internal departments to fulfill customer needs effectively.

Key Responsibilities
  • Provide an effective first point of contact with both UK and International customers, dealing with any queries or complaints in a professional and timely manner.
  • Take joint responsibility for orders, ensuring details are entered accurately, and resolving any associated issues professionally and efficiently.
  • Develop effective working relationships with all key stakeholders across the commercial chain, in particular customers and suppliers.
  • Resolve logistical and stock control issues in an effective and timely manner using an understanding of our capabilities and our customers' requirements.
Requirements
  • A track record of success working in a customer-facing service and dealing sensitively and effectively with customer issues.
  • Experience in exports and working with international customers and freight forwarders is advantageous.
  • Excellent customer service skills, including ability to make clear decisions, liaise effectively with other departments, and deliver the best outcome to satisfy customer needs.
  • Good planning and organisational skills with an ability to react to operational demands.
  • A high level of accuracy in checking and processing information.
  • Excellent written and verbal communication, including IT skills.
  • An ability to work on own initiative and as part of a team.
Benefits
  • Annual Leave: 23 days, plus 9 public holidays, giving you a refreshing total of 32 days to explore, relax, and savour life outside of work.
  • Profit-Related Pay (PRP): conditional PRP, aligning with our company's performance and rewarding your commitment to our shared success.
  • Pension Perks: secure your financial future with our pension enrolment, where you contribute 5%, and we match it with a 3% employer contribution.
  • Health and Wellness Benefits: access our Employee Assistance Program, a 24/7 GP line, and indulge in our cycle-to-work scheme, keep your mind and body in top shape with our Leisure Subsidy Scheme and free fruit offerings.
  • Eco-Friendly Commute: enjoy the convenience of free parking while contributing to a greener planet.
  • Lifelong Learning: cultivate your mind with our company further education scheme and unlock opportunities for personal and professional growth.
  • Family Support: we support your journey into parenthood with enhanced maternity, paternity, and adoption pay.
  • Exclusive Employee Benefits: revel in exclusive benefits like an education bursary via our employee trust and Funeral Concierge provided by Everest Funeral Concierge Service, a brand-new benefit.

  • Customer Experience Manager

    2 weeks ago

    Tasmania, Australia beBeeCustomerService Full time $50,000 - $77,000

    About the Role:This is a high-performance customer service position within our operations team, reporting to the Customer Service Manager. Key responsibilities include managing a portfolio of customers from proposal acceptance to construction commencement, setting clear expectations with customers regarding pre-construction timelines, and establishing...

  • Customer Experience Expert

    1 week ago

    Tasmania, Australia beBeeCustomer Full time $55,000 - $85,000

    Our purpose is to build a connected future where everyone can thrive.Job DescriptionAs a Retail Sales Consultant, you are passionate about delivering exceptional customer service and experience through outstanding in-store interactions.Through your collaborative approach, you empower customers by identifying their needs and providing tailored solutions that...

  • Customer Experience Specialist

    2 weeks ago

    Tasmania, Australia beBeeCustomerFocus Full time $30,000 - $42,000

    Are you enthusiastic about delivering exceptional customer experiences and thriving in a dynamic environment?This role is perfect for those who share our passion for customer service.You will be an integral part of our team, responsible for providing assistance to customers, managing store operations, and promoting our products and services.We are looking...

  • Customer Experience Specialist

    1 week ago

    Tasmania, Australia beBeeCustomer Full time $45,000 - $80,000

    Unlock Your Potential in Customer ExcellenceAbout the RoleWe are seeking a skilled professional to deliver exceptional customer experiences and drive business success.Main Responsibilities:Consistently meet and exceed customer satisfaction targets.Achieve key performance indicators (KPIs) to ensure store success.Maintain a visually appealing store...

  • Transform Customer Experiences

    1 week ago

    Tasmania, Australia beBeeCustomer Full time

    Telecommunications Consultant RoleThis position involves delivering exceptional customer service through outstanding in-store experiences and empowering customers with tailored solutions to enhance their telecommunications journey.Key Responsibilities:Establish strong connections with customers to provide customised solutions.Develop comprehensive product...

  • Customer Experience Specialist

    1 week ago

    Tasmania, Australia beBeeService Full time $30,000 - $40,000

    Imagine a workplace where every day feels like a welcoming experience. That's what we offer as a Barista.Key Responsibilities:Prepare and serve coffee, drinks, and food with a smile, ensuring the highest level of customer satisfaction.Provide exceptional customer service and guarantee a positive experience for all patrons by being attentive to their...

  • Customer Experience Professional

    1 week ago

    Tasmania, Australia beBeeCareer Full time $45,000 - $70,000

    Join Our Fantastic TeamWe believe in making life fantastic for our team and customers. Our success is driven by our people; an incredibly talented team across multiple disciplines with a passion for helping our customers create a home they love.About Your New RoleAn exciting opportunity for a Casual Retail Team Member is now available at our store. In this...

  • Customer Experience Officer

    1 week ago

    Tasmania, Australia beBeeCustomerExperience Full time $60,000 - $80,000

    Support Our Resident Care TeamWe are seeking a skilled and enthusiastic individual to join our team as a Customer Experience Officer. As a key member, you will play a vital role in delivering exceptional resident care and services.About the Role:Covering catering, cleaning, and laundry tasks with a focus on maintaining high standards of cleanliness and...

  • Customer Banking Ambassador

    1 week ago

    Tasmania, Australia beBeeCustomer Full time $98,765 - $123,456

    Job Summary:We are seeking a skilled banking professional to deliver exceptional customer experiences and support our team in providing market-leading products and services.Key Responsibilities:Build strong relationships with customers through in-depth conversations about their banking needs, including home loans, business banking, and financial...

  • Digital Customer Experience Innovator

    1 week ago

    Tasmania, Australia beBeeCustomer Full time $103,129 - $141,741

    Job DescriptionWe are looking for a skilled Digital Experience Manager to lead the design and implementation of customer journey designs for new digital services and products.The ideal candidate will have expertise in using design thinking methodologies to create customer journeys, storyboards, and service design blueprints that bring the customer experience...