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Senior ServiceNow Consultant

2 months ago

Canberra, ACT, Australia Fujitsu Full time
About Us

Fujitsu is a global leader in digital transformation, with a strong presence in the Asia Pacific and Japan region. As a multi-award-winning business, we have been recognized for our excellence in ServiceNow implementation and customer satisfaction.

Job Summary

We are seeking a highly skilled Senior ServiceNow Consultant to join our team. As a key member of our consulting services, you will be responsible for delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery, and securing customer satisfaction ratings of 4.8+.

Key Responsibilities
  • Develop strong relationships with business leaders to understand client vision and translate business objectives into customer roadmaps
  • Support customer success managers in defining solutions, scoping, and refining client vision into activities and estimates
  • Engage in pre-sales activities to support sales process, including building proof of concepts, customer demos, and high-level designs
  • Responsible for uplifting consultant capability through delegation of developmental tasks, providing mentoring, feedback, and support to Enablers in new activities
  • Engage with client business leaders and enterprise architects to position ServiceNow as the digital transformation platform integrated with core systems
  • Drive solid instance health by reviewing and guiding configurations and establishing technical governance processes across client stakeholders
  • Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption, and ongoing support
  • Identify opportunities and influence clients to adopt Enable services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades
  • Cultivate strong relationships with ServiceNow solution consultants, account managers, and other relevant ServiceNow representatives
  • Contribute to thought leadership, provide market insight, industry experience, and gain trust from clients as go-to advisors
  • Continual improvement of processes, maturing different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
Requirements
  • 4+ years of experience embracing different cultural perspectives, cultivating workplace equality and diversity with team members
  • 6+ years of experience leading multiple ServiceNow end-to-end deployments across multiple modules, engaging directly with an executive sponsor
  • 5+ years of experience engaging in pre-sales discussions, listening well, absorbing information, understanding customer pain points, relaying information, and providing potential solutions backed up with pros and cons
  • 2 years of experience in providing pre-sales solution demos that focus on customer use cases and engage customers through the use of their own pain points and scenarios
  • Inspiring others, recognizing success, and building confident capable teams
  • Managing conflicts, performance, and identifying measurable outcomes
  • High customer satisfaction scores and recognition for individual contribution to customer outcomes
  • Collaboration success when working with remote teams across APJ
  • Managing project scope, profitability, commercial contracts, and change requests
  • Supporting the sales team in drafting executive summary, scope, estimations, and assumptions with acute attention to detail
  • Leading customer engagements as the most senior technical or functional team member across multiple customer engagements
  • Leading team members during a customer engagement, providing ServiceNow expertise, quality assurance, peer review, guidance, and support
  • Ability to provide solutions with options and recommendations
  • Enterprise service management implementations in more than one module (e.g., HR, CSM, ITOM, SecOps, ITBM)
Qualifications
  • IT degree or relevant tertiary education in Computer Science
  • ServiceNow CSA, CIS ITSM + 1 other product CIS
  • ServiceNow sales and pre-sales accreditation in 2+ product lines
  • ITIL Foundation Certified
  • Certified Scrum Master or PMP certification preferred
  • Must be an Australian citizen
Bonus Points
  • Any other ServiceNow certifications