Claims Administration Specialist

5 days ago

Sydney, New South Wales, Australia beBeeClaims Full time $72,000 - $96,000
Job Role Overview

Hannover Re is a major player in the Life & Health reinsurance market in Australia and New Zealand, offering a unique blend of resources and flexibility.

We are seeking a Claims Coordinator to join our team, responsible for coordinating end-to-end administration on all primary insurance claims processing. This involves reviewing claim information, accurately interpreting policy details and adhering to team SLAs.

  • Review claim information and accurately interpret policy details to ensure seamless claim processing.
  • Adhere to team SLAs and record claim details accurately to maintain high-quality service standards.
  • Request medical reports and arrange medical appointments to facilitate efficient claim assessment.
  • Liaise with external service providers and clients via phone and written communication to resolve queries and issues promptly.
  • Process claim payments, ensuring calculations and payment letters are correct and up-to-date.
  • Assess and pay Death claims within delegated authority to provide timely financial support to clients.
  • Collate documentation and complete general administration duties to ensure smooth workflow and productivity.
Key Qualifications and Skills
  • Basic to medium level Excel skills to efficiently manage data and perform calculations.
  • Demonstrated knowledge of the Life Insurance Code of Practice and Claims Handling AFSL obligations to ensure compliance and regulatory adherence.
  • Experience working with a Claims Management System (CMS) and processing payments to streamline claim handling processes.
  • Excellent organisation, attention to detail, and prioritisation skills to meet deadlines and deliver high-quality results.
  • Clear and effective communication skills to build strong relationships with clients and stakeholders.
  • Strong analytical, project support, and problem-solving skills to tackle complex challenges and find solutions.

Our company values align with those who prioritize responsibility, drive, and teamwork. We offer a hybrid work arrangement, employee assistance program, and annual wellness activities to support your wellbeing.

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