Content Strategist

6 days ago

District of Belconnen, Australia Local Peoples Full time
Job Description

Job Title: Content Strategist

Job Type: Full-time

Location: Canberra or Brisbane (remote work options available)

About Us: Local Peoples is a strategic research and design studio that specializes in policy, service, and product design and delivery. We are committed to co-designing healthy, resilient, and resourceful communities.

Job Summary: We are seeking a talented Content Strategist to join our dynamic team. As a Content Strategist, you will play a pivotal role in crafting clear, engaging, and user-centred content that enhances user experiences across various government services.

Key Responsibilities:
  • Develop and Edit Content: Create and refine content for system interfaces, websites, and other digital channels, ensuring clarity, consistency, and engagement.
  • Conduct User Research: Use user research, data insights, and service design principles to create content that meets both user and organisational requirements.
  • Collaborate with Teams: Work closely with various departments and external partners to align content strategies and maintain consistency across all communication channels.
  • Test and Refine Content: Conduct user research sessions to enhance the user experience and ensure content effectiveness.
  • Generate Comprehensive Content: Create operational manuals, policy guides, and digital content that contributes to the enhancement of content guidelines and workflows.
  • Provide Expert Advice: Offer guidance to colleagues and foster a culture of excellence in communication.
  • Develop Empowering Content: Create content that empowers users to self-serve and complete tasks efficiently, reducing the need for support.
Qualifications & Experience:
  • Minimum 2 Years of Experience: In a content design or UX writing role with a proven track record in creating digital content that aligns with strategic goals.
  • Strong Experience: In conducting content research, testing content experiences, and integrating insights to improve user interaction.
  • Demonstrated Ability: To work effectively with diverse teams and external stakeholders in an agile, test-and-learn environment.
  • Competence in Providing Strategic Content Advice: And maintaining a consistent tone of voice across user journeys.
  • Strong Organisational Abilities: With the capacity to prioritise tasks and meet deadlines in a dynamic environment.
  • Excellent Communication Skills: With the ability to craft clear, engaging narratives.
Requirements:
  • Current AGSVA Baseline Clearance: Or the ability to obtain one.
  • Australian Citizenship: Is required.

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