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Strategic Client Relationship Manager
2 weeks ago
We are seeking a skilled professional with expertise in client relationship management to fill this role.
Key Responsibilities:
- Manage a portfolio of high-value clients and develop strategies to enhance customer satisfaction.
- Resolve complex issues with empathy and professionalism, ensuring timely and effective resolution.
- Mentor junior team members to improve their skills and knowledge.
- Collaborate with cross-functional teams to drive process improvements and service excellence.
- Stay up-to-date with industry regulations and ensure compliance standards are upheld.
Requirements:
- 5+ years of experience in financial services, preferably in client-facing roles.
- Strong analytical and problem-solving skills, with the ability to think critically.
- Excellent communication and stakeholder management skills.
- Knowledge of AML/KYC and transfer agency operations.
- A customer-centric mindset with a focus on delivering exceptional results.
