Park Guest Liaison

5 days ago


Geelong, Victoria, Australia Discovery Parks Full time
About Us

Discovery Parks comprises leading Australian tourism brands in Discovery Parks and the loyalty program G'day Rewards. Employing over 2000 people across Australia, Discovery Parks has the largest park network in the country, offering a unique customer journey.

The Role

We are seeking a Customer Service Representative to be the welcoming face of our park. Key duties include:

  1. Providing exceptional customer service
  2. Processing guest check-ins and outs efficiently
  3. Accurately utilizing the park booking system to make reservations and manage accounts
  4. Collaborating with the Housekeeping team to track accommodation readiness
  5. Supplying guests with information about property and local areas of interest
  6. Completing daily office administration tasks
  7. Maintaining strong relationships with the park teams, residents, and guests
Requirements

To be successful in this role, you will have:

  1. Previous Front Office experience within the hospitality industry
  2. A passion for delivering outstanding Guest experiences
  3. Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
  4. Excellent communication and interpersonal skills
  5. Ability to handle cash transactions accurately
  6. Strong organizational skills and attention to detail
  7. Enthusiastic and positive attitude
  8. Flexibility to work weekends, public holidays, and evenings as needed
  9. Current driver's license essential
Benefits

You will enjoy:

  1. Discounted accommodation at over 300 Discovery Parks locations nationwide
  2. Discounts with our G'day Rewards Partners
  3. Service recognition awards
  4. Access to Employee Assistance Program
  5. Internal promotions and opportunities


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