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Front Office Hospitality Specialist

1 week ago

Geelong, Victoria, Australia Gdaygroup Full time

Company Overview

Gdaygroup comprises leading Australian tourism brands in Discovery Parks, Resorts, and the loyalty program G'day Rewards.

We employ over 2000 people Australia-wide, offering an amazing customer journey across our largest park network in the country.

Job Description

The Role: Front Office Receptionist at Nagambie Lakes

As a Front Office Receptionist, you will be the welcoming face of our park. Your duties include:

  1. Providing exceptional customer service to ensure a high standard of guest satisfaction.
  2. Processing guest check-ins and outs efficiently using our park booking system.
  3. Coordinating with the Housekeeping team to track accommodation readiness.
  4. Supplying guests with information about the property and local areas of interest.
  5. Completing day-to-day office administration tasks.
  6. Maintaining excellent relationships with park teams, residents, and guests.

Required Skills and Qualifications

To be successful in this role, you will need:

  1. Previous Front Office experience within the hospitality industry.
  2. A passion for delivering exceptional guest experiences.
  3. Proficient computer skills, including knowledge of RMS or comparable Reservation Booking Systems.
  4. Excellent communication and interpersonal skills.
  5. Ability to handle cash transactions accurately.
  6. Strong organizational skills and attention to detail.
  7. An enthusiastic and positive attitude.
  8. Flexibility to work weekends, public holidays, and evenings as needed.
  9. Current driver's license essential.