Logistics Customer Service Advocate

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $79,660 - $102,770

Customer Support Expert

">

CHEP is a global leader in supply chain solutions, working with producers, manufacturers, retailers, and logistics partners to advance the smart and sustainable movement of goods across more than 60 countries.

">

The company's share, repair and reuse network of connected pallets, crates, and containers helps businesses optimize their supply chains to reduce costs and minimize the environmental impact of their operations.

">

As a Customer Support Specialist, you will play a key role in ensuring timely and effective communication with customers, adhering to service level agreements (SLAs) and resolving customer inquiries, complaints, and requests.

">

Key Responsibilities:

">
  • ">
  • Manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to SLAs.">
  • Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.">
  • Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.">
  • Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.">
  • Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.">
">

What You Can Bring:

">
  • ">
  • Demonstrated experience in a busy customer service and/or logistics admin role.">
  • Experience in quickly and efficiently solving customer issues.">
  • A positive, proactive, and solutions-oriented mindset.">
  • Strong communication skills with an aptitude to build strong working relationships with a wide range of people.">
  • Strong attention to detail, with systematic and timely follow-through.">
">

Chep values creativity, collaboration, and curiosity. We are looking for someone who shares these values and will support our ambition to foster supreme customer value.

  • Customer Service Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000

    We are seeking a passionate individual to fill the role of Customer Service Advocate, who will be responsible for delivering exceptional service to domestic and business-to-business customers.The successful candidate will possess strong organisational skills, with the ability to prioritise and multitask effectively. They will also have experience working...

  • Customer Experience Advocate

    2 days ago

    Sydney, New South Wales, Australia beBeeExperience Full time $70,000 - $135,000

    Customer Experience AdvocateWe're seeking a Customer Experience Advocate to join our team.This role involves working closely with customers to identify issues proactively, build strong relationships, and provide tailored solutions that benefit both us and our customers.Act as the primary point of contact via all communication channels.Understand external...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeAdvocate Full time $82,384 - $104,264

    Job Title: Customer Service AdvocateWe are seeking a skilled Customer Service Advocate to provide exceptional support to our valued clients. As a key member of our team, you will be responsible for delivering outstanding service through timely and effective communication.This role is ideal for an individual with excellent customer-facing skills, strong...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeService Full time $35,000 - $72,000

    Customer Service AdvocateJob Title: Customer Service AdvocateJob Summary:Are you passionate about delivering exceptional customer experiences? We are seeking a skilled and dedicated Customer Service Advocate to join our team. As a Customer Service Advocate, you will play a vital role in ensuring that our customers receive the highest level of service and...

  • Customer Service Advocate

    1 week ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

    Job Opportunity:Customer Service AdvocateOur organization is seeking a skilled and dedicated individual to fill the role of Customer Service Advocate. This position involves providing support to local services, teams, and management in key processes and activities.Key Responsibilities:Assist managers and local teams in responding to and managing customer...

  • Associate, Customer Service

    7 days ago

    Sydney, New South Wales, Australia APL Logistics Full time US$40,000 - US$80,000 per year

    Job Purposes:Responsible for ensuring that customer orders are processed accurately and efficiently, container loads are maximized, and orders are fulfilled in a timely and cost-effective manner. Work collaboratively with other teams and stakeholders, including external vendors, to meet customer expectations and ensure compliance with regulatory requirements...

  • Customer Service Advocate

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $100,000

    Job Summary:We are seeking a Customer Service Advocate to deliver exceptional customer experiences across our products. As a key member of our support team, you will play a vital role in building strong relationships with our clients and providing timely resolutions to their queries.Main Responsibilities:Respond to customer inquiries via various channels,...

  • Customer Service Advocate

    2 weeks ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $72,000

    Job Title: Customer Service AdvocateAbout the Role:The Customer Service Advocate is responsible for providing exceptional customer experiences, handling sales inquiries, and managing customer relationships. Key responsibilities include processing orders, expediting shipments, and resolving customer issues in a timely and professional manner.Main...

  • Administration & Customer Service

    7 days ago

    Sydney, New South Wales, Australia Blueprint Logistics Full time $45,000 - $60,000 per year

    What You'll Be Doing:Providing administrative support to our busy team including data entry.Assisting with daily operational tasks and learning the flow of our logistics processes.Customer Service - Handling phone calls confidently, maintaining a professional and helpful manner.Working across Microsoft products (Outlook, Excel, Word, Teams) with strong...

  • Customer Service Advocate

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $90,000

    Job Title:Customer Service AdvocateAbout the Role:We are a global leader in designing, manufacturing, and distributing ophthalmic lenses, frames, and sunglasses. Our business brings together expertise in advanced lens technologies and the craftsmanship of iconic eyewear, creating a vertically integrated business that addresses the world's evolving vision...