Rural Operations Coordinator

3 days ago

NewcastleMaitland, Australia beBeeCustomerService Full time $40,000 - $80,000
About The Role">

An exciting opportunity for a results-driven professional with experience in sales administration or customer service to join a leading organization in the rural industry. This role is the hub between sales teams, dispatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery.

  • Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and provide exceptional service via email and over the phone.
  • Communicate and collaborate with internal stakeholders including sales, warehouse, and dispatch teams to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas.
  • Handle credit approvals, disputes, and reconciliation in alignment with company policies.
  • Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships.
  • Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible.
  • Oversee the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations.
  • Quickly address customer complaints, by utilising our quality management system, working closely with internal teams to ensure timely resolution and closure of issues.
  • Continuously look at new ways of improving the customer experience and consistently improve the total value proposition.
Key Skills And Qualifications">

We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service. Ideal skills and experience include:

  • Previous experience in sales administration, customer service or logistics.
  • Ability to build relationships with existing customers and resolve issues effectively and efficiently.
  • Detail-oriented and committed, prioritizing accuracy and efficiency in every task.
  • Experience working in a wholesale, logistics, and the distribution of physical goods is a strong advantage.
  • Sound knowledge of agricultural and rural products highly regarded.
  • Excellent communication, negotiation and interpersonal skills.
  • Experience using Salesforce or other CRMs highly regarded.
  • Experience in a SAP ERP is desirable.
Benefits">

Below are some of our key central benefits that are available to all employees:

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands.
  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
Others">

Our team are passionate about what they deliver and how they deliver it, you'll be the same.

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