Client Service Professional

22 hours ago

Gold Coast, Queensland, Australia beBeeCustomer Full time $50,000 - $80,000

HUB24 is a top provider of integrated platform, technology, and data solutions. We foster innovation, ambition, and agility, empowering our employees to bring their ideas and creativity to work.

We are seeking to add a full-time team member to our Gold Coast or Sydney office. This role offers opportunities for career development within our award-winning contact centre, emphasizing exceptional customer service and client satisfaction.

After 3-6 months of training, this position will operate on a hybrid model, requiring in-office presence 2 days per week. The working hours are on a rotating roster from 8am to 7pm, Monday to Friday.

Main Responsibilities
  1. Handle inbound and outbound calls in the contact centre.
  2. Serve as a primary contact for clients, managing relationships and producing welcome emails for new clients.
  3. Assist with client inquiries aligned with our service offerings and liaise with key relationships.
  4. Draft and produce client communications for advisors and managers.
  5. Manage chat and email inquiries from advisers and clients.
  6. Respond to calls from key advisers, supporting their needs including adviser and dealer group administration.
  7. Apply effective problem-solving and time management skills in client service operations.
  8. Address other service-related queries as assigned by your team leader.
Required Skills and Qualifications
  • Experience in superannuation or managed funds, with knowledge of insurance, banking products, and familiarity with platform products and wrap services.
  • Proven client service experience in a call centre environment with a passion for customer support.
  • Energetic and motivated to resolve questions and support clients via excellent phone interactions.
  • Strong problem-solving skills and ability to engage multiple stakeholders effectively.
  • Ability to quickly learn new technology and systems.
  • Excellent verbal and written communication skills, with a positive attitude and high standards.
About Our Company Culture

We think creatively and are not constrained by traditional barriers. Led by experts with bold ideas, we are committed to leading change and empowering better financial futures for Australians.

Benefits and Inclusion

We pride ourselves on being an inclusive employer where everyone can bring their whole selves to work. Even if you don't meet all criteria, we encourage you to apply and tell us about your skills and interests.

The Recruitment Process
  • Application acknowledgment email.
  • Application review by our Talent team; unsuccessful applicants will be notified.
  • Next stages involve discussions with our Talent team about your fit for the role.
  • Interviews may be virtual or face-to-face, with more than one stage possible.
  • Outcome notifications and feedback will be provided.

A police check will be conducted on all successful candidates.

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