Client Service Specialist

15 hours ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $60,000 - $80,000

Role Summary:

This entry-level position is an opportunity to join a professional, fun and vibrant culture where the primary responsibility is to provide exceptional service and maximise customer experience.

Key Responsibilities:
  • Contact Centre inbound and outbound call enquiries
  • Provide a point of contact for clients and actively manage the client relationship
  • Assist with client enquiries in line with the company's service offering and liaise with key relationships
  • Draft and produce client communications as required by advisors and managers
  • Managing chat and email enquiries from advisers/clients
  • Answering phone calls from key advisers and servicing their needs including adviser and dealer group administration
  • Utilise effective problem solving and time management skills in client service operations
Requirements:
  • Superannuation or managed funds experience, with knowledge of insurance or banking products and familiarity with platform products and wrap services (desirable)
  • Proven client service experience in a call centre environment, and a passion for customers
  • Energised by resolving questions and supporting clients through outstanding phone interaction
  • Great problem-solving abilities and the ability to engage multiple stakeholders effectively both internally and externally
  • Have a proven ability to pick up new technology and systems quickly
  • Strong written and verbal communication skills, and the energy and positivity to deliver to a high standard every time
Benefits:

We empower our employees to bring their ideas and creativity to work. We build a culture that supports our team members to have a real impact on our business and the success of our customers.

Our team operates on a rotating roster between 8am - 7pm Monday to Friday.

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