Account Growth Strategist

4 days ago

Melbourne, Victoria, Australia beBeeSuccess Full time $120,000 - $180,000

Job Title: Account Growth Strategist

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Overview

  • This role is responsible for driving the success of our clients by serving as their primary point of contact and cloud business expert.
  • You will build strong relationships with your assigned customer base, addressing any issues that may arise and maintaining a customer-centric approach.

Key Responsibilities:

  1. Develop and execute proactive, customer-specific business strategies to retain and grow recurring revenue within assigned customer bases.
  2. Manage subscription/end-customer retention, renewal, and up-sell opportunities to drive revenue growth.
  3. Enable customers to adopt a customer success strategy within their own businesses and maintain a never lose a subscription mindset.
  4. Serve as the main point of contact for Ingram Micro Cloud vendor offerings and provide technical expertise and support.

Requirements:

  1. Minimum 5 years of experience in customer success, technical account management, customer experience, or project management.
  2. Strong technical acumen and a proven history of customer engagement.
  3. Experience managing multiple accounts within a territory to increase adoption and ensure satisfaction and renewal.
  4. Experience managing multi-tiered customer and service provider relationships.
  5. Strong interpersonal skills and ability to work well in a team-oriented environment.
  6. Willingness and ability to travel up to 25% of the time.
  7. Competitive, ethical, refuse-to-lose attitude, strong work ethic, and excellent team-building and influencing skills.
  8. Previous experience with SaaS, IaaS, or general Cloud technology is a plus.

What You'll Get:

  • A fun, professional, and internationally oriented business setting with opportunities to work for a leading Technology Solutions provider.
  • Access to LinkedIn Learning and other training resources to support professional and personal development.
  • Long-term career opportunities within a large organization with a driver's seat approach to career growth.

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

Referrals can increase your chances of interviewing at Ingram Micro.

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